1.Why choose Florabangla for garden online shopping?

Florabangla  is a one-stop online store for all your gardening needs. The e-store is run by a passionate  and experienced  gardeners  team  whose sole aim is to help people experience the joy and happiness of gardening. Florabangla has all kinds of gardening materials for indoor, outdoor, and vertical gardening.

2. How to place order ?

• Log on to florabangla.com
• Or call us on +8801767649080
• Or Mail us the product details on support@florabangla.com. Kindly include the Product name and quantity, Your Name, Email Address, Contact Number, Complete address along with pincode and the preferred Payment Method.
• Guest User-If you don’t want to register with us, still you can place your order. You can directly add the products in your cart and at checkout you can select Continue as Guest. In this case your address and order details would not be saved with us, but you can place your order by using your Full Name, Email id,Contact number and complete address details.

3. When will my items be delivered?

We usually ship orders within 3 to 5 working  days. We aim to deliver your purchases at the earliest. However, we need to know the details of your purchase and shipping destination to give you an accurate delivery time. Your orders can be tracked at   THIS LINK.( Please add link of track order). You can always call us at +8801611448255 for the details or mail us on support@florabangla.com

4. Are there any shipping charges?

yes we have shipping charges depending on location and products.

5. Why are live plants shipping charges higher?

Live  plants need to take extra care and packaging, sometime we need to arrange delivery by our own team at your door.  so live plants have higher delivery charges.

6. Can I change my billing address?

call us on +8801767649080 Or Mail us  on support@florabangla.com to change your billing address. Please note that after your order is shipped you cannot change any details on your order.

7. Can I change my order information

call us on +8801767649080  Or Mail us  on support@florabangla.com to change your order information.

Please note that after your order is shipped you cannot change any details on your order.

8.Can I change my delivery address?

call us on +8801767649080 Or Mail us  on support@florabangla.com to change your delivery address.Please note that after your order is shipped you cannot change any details on your order.

9. Can I customize the product?

call us on +8801767649080 Or Mail us  on support@florabangla.com

and your order will be placed as per your choice. Please mention preferable colors, sizes, finish and other details.

10. Can I place an order over the phone ?

Yes, you can place the orders on the phone. Call us on +8801767649080 We are available from 9:30 am to 5:30 pm (sun - thursday).

11.I do not remember both my login ID and password. How do I get it?

Please share your order number or your registered contact number at support@ugaoo.com and request for your login ID & password. Your login credentials will be provided shortly.

12.I forgot my password. Please help.

• Click on My Account at the top right corner of the website to access the login window.
• Click on Forgot your password link on the bottom right of the login window.
• Enter your registered e-mail ID.
• Instructions to reset the password will be sent to your registered email.

13. What are the Payment Mode Available?

We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery, and Bank Transfer., bkash , Nogod.

If you choose Bank Transfer as the Payment Options, call us on +8801767649080 Or Mail us  on support@florabangla.com with the payment details.

14. What is the cancellation and refund policies?

• Request for cancellation of confirmed express order should be made within 12 hours of placing the Orders. All the orders dispatched are in accordance with the customer requirements. Hence it becomes challenging for us to cancel them. In case some of the products ordered are not in stock, we make a full refund for those Products, and the same is credited to your account within 7-10 business Days.

15. What is florabangla.com return policy?

We have 7 days return policy at florabangla.com. If a wrong/defective product is delivered, then you are requested to send us a photo of the damaged/defective/Wrong Product within 10  days after delivery of your order and we would replace your product.  inform us call us on +8801767649080 Or Mail us  on support@florabangla.com and we will communicate you the return process accordingly.